Terms of Trade

INTRODUCTION

1.1 General information

These terms and conditions (“ Terms ”) apply when you shop with us on our website www.harstedantik.dk (“ Website ”).

The terms and conditions apply to everyone, regardless of whether you are a consumer, public or private institution or business operator. However, there are some terms and conditions that only apply to consumers, which will be stated in the text.

The Terms are provided to you in connection with distance selling. They are made available via a link to the Website, where the Terms appear in a pdf file. You have checked a box indicating that you have read and accept the Terms.

1.2 We are

Our legal name is Harsted Antique

Our CVR number is 38013122

We are established on Store Kongensgade 94, at,

1264 Copenhagen K,

Our email address is info@harstedantik.dk,

Our phone number is (+45) 4035 5485

Our telephone hours are listed on the Website.

DESCRIPTION OF OUR GOODS

2.1 Main characteristics of the GOODS

2.1.1 These are used items with a greater or lesser degree of patina. It is not possible to describe every item down to the smallest detail and we therefore use a number of standard formulations that must always be read in relation to when the item was produced. For example, items from the 18th century will have greater natural signs of wear than items from the 1950s. The item from the 18th century can therefore still be described as “Perfect condition”, even though there is more wear/patina than the item from the 1950s.

Standard formulation	Importance
“Perfect condition”/”Perfect condition without defects”	The product is free from damage caused by inappropriate use of the product. There may be chips, cracks, discoloration, scratches and glass damage (not an exhaustive list). The item may still have minor signs of wear from normal use of the item.
No further description/Expected signs of wear/Natural signs of wear	Items show signs of being used. These may include minor surface marks and scratches, scratches on the bottom of drinking glasses, marks in vases and glaze marks on porcelain (not an exhaustive list). The item will not have chips or scratches caused by inappropriate use of the item. In addition, the item must be expected to have the properties described under "perfect condition".
Goods that are described with errors or deficiencies in text and/or shown in images.	In addition to the described and/or visible defects or deficiencies, the product must be expected to have "expected signs of wear".

2.1.2 Our jewelry is characterized by being vintage jewelry, where the amount of hazardous metals, including nickel, lead, cadmium and mercury, is unknown. The jewelry should therefore not be worn directly on the skin for long periods of time and allergy sufferers are encouraged not to wear our jewelry.

2.2 If we are acting on behalf of another person, this will be clearly stated in the description. If it is a business, their identity and the address where they are established and have a place of business will also be stated.

PRICES AND PAYMENT

3.1 Prices

Prices for the individual products are listed on the Website. All prices are stated in Danish kroner. Prices are stated including VAT.

3.2 Delivery

You must pay shipping for delivery of the item unless otherwise clearly stated. Delivery costs depend on which item and where you want the item delivered. When delivering furniture and chandeliers, the price will be stated as 0 DKK. You must disregard this, as it is the price that we have agreed that you must pay.

3.3 Customs and VAT etc. to the Faroe Islands, Greenland and outside the EU

Shipments to the Faroe Islands, Greenland and outside the EU will be subject to a customs fee of DKK 125.00 per order, which is included in the shipping cost charged.

Please note that additional costs may apply. The costs depend on the import, customs and VAT regulations of each location. We are not responsible for whether or not the national customs authority charges this amount. Sometimes the customs authority charges the amount from the carrier, who then charges it from you as the recipient.

The full price of the item is stated on all relevant customs documents and any attempt at manipulation is rejected and may result in the cancellation of incoming orders without further notice.

3.3.1 Orders to countries outside the EU

Our goods are sold according to the special rules for used VAT. Therefore, VAT cannot be deducted when exporting, as the VAT amount is embedded in the sales price of the goods.

3.4 Payment

We use QuickPay to handle our card payments. You can pay with the following payment methods:

Cash in the store under DKK 15,000, including VAT for the total transaction, cf. Section 5 of the Money Laundering Act

Credit card/debit card – VISA, mastercard and maestrocard

MobilePay - online

When paying by card, the amount is deducted when the goods are shipped from the store. A larger amount can never be deducted than what you have authorized at the time of purchase.

No card fees are charged beyond the agreements you have with your card provider.

If an item is unexpectedly backordered, the entire order will generally be held and only shipped when all items can be shipped together. This will be stated on the invoice, and payment will only be taken when the items are shipped. If requested, the transaction will be split and a split payment will be made. Backorders are delivered free of charge.

THE PURCHASE PROCESS

4.1 General

Correspondence between you and us will, to the greatest extent possible, take place digitally via email.

Purchase agreements between you and us, consisting of the Order Confirmation and the Terms and Conditions, are concluded in Danish. It is your own responsibility to have the contents thereof translated into a language that you can understand, and we are not responsible for whether you understand the contents thereof.

4.2 Order fulfillment

Description, including information about the product's most important features and the price of the product, appears on the product page if you access it by clicking on the product.

You can choose to either 1) add the product to the shopping cart by clicking "Add to cart", or 2) complete the purchase by clicking "Buy now".

In the shopping cart you can delete the product if you do not want to purchase it.

From the shopping cart, you can also complete the purchase by clicking “Proceed to payment.”

When you click on "Proceed to payment"/"Buy now", you will first be asked to fill in your contact information by either writing 1) your email address or 2) your mobile number. At the same time, you can tick if you wish to receive news and offers by email (requires that you have filled in your contact information with your email address).

Then you must fill in the delivery method, where you must first check whether you want us to ship the product to you, or whether you pick up the item in our physical store. If you want us to ship the product to you, you must fill in information for the address where you want the product delivered. You can check if you want us to save your delivery information.

If you have chosen that we should ship to you, the possible delivery methods will be displayed. The system automatically selects the first one on the list, so if you want a different delivery method or carrier, remember to click on the option that is relevant to you. When delivering furniture and chandeliers, the price will be stated as 0 DKK. You should ignore this, as it is the price that we have agreed upon that you must pay.

You must choose which payment method you want to use. You can choose between "Quickpay" (VISA, VISA Electron, Mastercard, Dankort or Mobilepay) or Mobilepay.

You must also fill in your billing information if it is different from your delivery information. You do this by checking "Use a different billing address", after which you have the option to fill in your billing information.

Before you click "Pay now", you must check that the invoice overview matches what you want to order, as well as the choices you have made for delivery and invoice.

If the products do not match what you want to order, click on the shopping cart icon at the top of the page, after which you can delete the product(s) you do not want to buy by clicking on “Remove” to the right of the product. When the product list matches what you want to order, click on “Proceed to payment”, after which you will be returned to the page where you have entered, among other things, your contact information. If there is other information that does not match what you want, you must change this before continuing.

You must also check a box stating that you have read and accept our terms and conditions. The terms and conditions are made available to you via a link to the Website, where the terms and conditions appear in a PDF file.

When you are ready to pay, click “Pay now”.

A payment page will now be displayed. This shows that there is a payment obligation. On the payment page, you must enter your card information if you wish to pay by card, and otherwise you must click on the “MobilePay” icon if Mobilepay is your chosen payment method. If you choose MobilePay, you must select the country code and enter your telephone number. You can check if you want us to save your telephone number. (We generally do not register card or account information. This information is processed by the company that handles our payment solution. The company is the independent data controller for this information). Personal data is processed in accordance with our privacy policy , which is linked to from the payment page.

You must also check a box stating that you have read and accept our privacy policy. The policy is made available to you via a link to the Website, where the policy appears.

Once you have approved the order, paid or completed the reservation, you will automatically be redirected to a confirmation page and at the same time receive a confirmation with an attached PDF file with the Terms and Conditions to the email address you provided.

If you do not receive an email, please check if the order confirmation email has been caught in your spam filter.

When the item is shipped, you will automatically receive a Track & Trace email to the email address provided.

DELIVERY

5.1General

5.1.1 The delivery method depends on which product you have purchased.

5.1.2 Goods are delivered per agreement to the address provided. If you would like to know who will deliver your goods, you are welcome to contact us at our contact information, which appears in 1.2.

5.1.3 If the purchase is not a consumer purchase, delivery is deemed to have taken place when the goods are handed over to the first carrier, haulier or similar.

5.2 Delivery time

5.2.1 We will endeavour to deliver and fulfil our part of the agreement as quickly as possible. Should an item unexpectedly be out of stock, we will endeavour to contact you as soon as possible. We will of course always try to find a satisfactory solution for you, and if this is not possible, we will refund all amounts paid under the agreement without undue delay.

5.2.2 If you have not received your delivery, please contact us as soon as possible using our contact details as set out in 1.2.

Additionally for orders to Greenland, the Faroe Islands and abroad

5.2.2.1 We also deliver to Greenland, the Faroe Islands and abroad and please note that our delivery times change when you order abroad.

RIGHT OF CANCELATION

6.1 If you are acting as a consumer, you have the right to withdraw from the purchase agreement without giving any reason within 14 days. Unless it is a consumer purchase, all sales are final.

Conditions for exercising your right of withdrawal

6.1.1 The cancellation period expires 14 days after the day on which

a) where you or a third party indicated by you, other than the carrier, obtains physical possession of the goods,

b) where you or a third party indicated by you, other than the carrier, obtains physical possession of the last good, in the case of an agreement for several different goods ordered in one order and delivered individually,

c where you or a third party indicated by you, other than the carrier, obtains physical possession of the last lot or part, in the case of an agreement for the delivery of a product consisting of several lots or parts,

d) where you or a third party indicated by you, other than the carrier, obtains the first physical possession of the goods in the case of agreements for the regular delivery of goods over a certain period.

6.1.2 Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, you must, before the withdrawal period expires, inform us at Harsted Antik, Store Kongensgade 94, kl., 1264 Copenhagen K, e-mail address: info@harstedantik.dk , telephone number (+45) 4035 5485, of your decision to withdraw from this agreement by an unequivocal statement (e.g. by post or e-mail). You may use the standard withdrawal form in 6.5, but this is not mandatory.

You shall return the goods or hand them over to us without undue delay and no later than 14 days from the date on which you informed us of your exercise of the right of withdrawal from the contract. The deadline is met if you return the goods before the expiry of the 14 days. We encourage you to insure the goods if you return them, as you are liable for damage to and loss of the goods during return delivery.

6.2 Consequences of the cancellation

6.2.1 If you exercise your right of withdrawal under this Agreement, we will reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this Agreement. We will make such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged any fees as a result of the reimbursement.

We may withhold the refund until we have received the returned goods or you have provided documentation of having returned the goods, whichever is the earliest.

You must bear the direct transport costs associated with returning the goods.

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, properties and functioning of the goods.

6.3 Standard withdrawal form

(This form is only completed and returned if the right of withdrawal is exercised)

- To Harsted Antik, Store Kongensgade 94, kl., 1264 Copenhagen K, email address: info@harstedantik.dk ,,

- I/we (*) hereby declare that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/provision of the following services (*)

- Ordered on (*)/received on (*)

- Consumer's name (Consumer names)

- Consumer's address (Consumer's address)

- Consumer's signature (Consumer signatures) (only if the form content is communicated on paper)

- Date

(*) Delete as appropriate.

Buyer's Claimant's Claim – Failure to receive or collect the goods

7.1.1 If you or a third party specified by you (not including the carrier in consumer purchases) (hereinafter collectively referred to in this section as " Your ") fail to collect or receive the product in a timely manner, or if your circumstances otherwise result in the product not being handed over to you in a timely manner, this is a claim for default on your part.

7.1.2 As a result of your claim, we may choose whether to maintain or cancel the purchase in accordance with the Danish Sales Act. We may also choose to sell the product at your expense, and to dispose of the product if the sale does not take place or if it is obvious that the costs of a sale cannot be covered by the sales price.

7.1.2.1 If we choose to sell the product at your expense.

7.1.2.1.1 In the following cases, we may choose to put the product up for sale and sell the product at your expense:

Storing the product would result in significant cost or inconvenience to us.

We have agreed that we will resend the goods, and you have not paid for additional shipping costs within 14 calendar days of us agreeing to resend the goods,

You have not collected the product from our store within 14 calendar days after we have agreed to this or you have been invited to do so.

It is not possible to contact you, or you do not respond to our inquiry within 7 business days.

7.1.2.1.2 If the 14 calendar day deadline is exceeded due to our circumstances, the deadline period will be extended by the same number of calendar days as the exceedance can be attributed to our circumstances.

7.1.2.1.3 Before we put the product on sale, we will, as far as possible, give you a notice of at least 7 calendar days to collect the product from our store. The notice will be sent to the e-mail that you have provided when ordering. Alternatively, by post to the invoice address that you have provided when ordering. If none of these addresses are provided, and if it is not possible to give you a notice for other reasons, or if there is a repeated claim regarding the same purchase, no notice will be sent before the product is put on sale.

Our costs for a new sale or disposal will be offset against your receivable and any additional costs will be invoiced separately to you. Please note that we are not able to automatically return the amount to the account that you provided when purchasing the product, which is why you must provide the account and registration number, which we can use for any differences in your favor. If we do not receive the account and registration number, which we can use to repay any differences at the time of repayment, we will charge DKK 80 + VAT, a total of DKK 100, for administration, etc. of the amount per calendar year that has begun and until the entire amount can be refunded.

LIMITATION OF LIABILITY AND INDEMNITY

8.1 General

You accept that it is not possible to develop an online software product that is error-free. Should errors occur on the website, it is our job to try to correct them.

The rules applicable at any time regarding compensation and proportional reduction in the event of defects or delay cannot be invoked against us, cf. however, section 80(1) of the Danish Sales Act, or unless the delay or defect is due to gross negligence on our part.

8.2 Product liability

We are liable for product damage in accordance with the provisions of the Product Liability Act, which cannot be waived by agreement, but disclaim product liability on any other basis.

8.3 Technical measures/software

We disclaim any liability for loss or damage attributable to your own download of our products, including lack of connectivity, system crashes, etc. The same applies to your other IT equipment, browser, software, etc.

8.4 Indirect and consequential losses

We are under no circumstances liable for your indirect loss or consequential damages arising in connection with the use of it, including operating loss, loss of anticipated profit, loss and/or restoration of data, loss of goodwill and other forms of consequential damages. In this regard, we are not liable to you for errors in your advice due to errors or omissions.

8.5 Force majeure, extraordinary and more onerous circumstances

In the event of unusual natural events, war, strikes and lock-outs, import bans and blockades, epidemics and/or pandemics or orders and recommendations from public authorities, etc., breakdowns of our IT systems, cybercrime, IT security breaches, hacker attacks, cyberterrorism, ransomware and other breaches of IT security that make it significantly more difficult or burdensome to comply with the agreement, we reserve the right to cancel the event without liability for damages.

RIGHT OF COMPLAINT, RIGHT OF COMPLAINT, CHOICE OF LAW AND JURISDICTION

9.1 Complaints

When you shop with us, the defects rules of the Danish Sales Act apply. This means that you as a consumer have a right of complaint for 24 months. If the purchase is not a consumer purchase, you only have a 1-month right of complaint. The right of complaint for non-consumer purchases ends the moment you attempt to resell the item.

The defect is seen in relation to the condition of the item upon purchase and how the item is described.

You must make a complaint within a "reasonable time" after you have or should have discovered the defect. If you make a complaint within two months after the defect is discovered, the complaint will be timely. If you are not acting as a consumer, you must make a complaint immediately after you have or should have discovered the defect.

9.2 Our complaints handling policy

If you want to complain about your purchase, you must contact us using the contact information provided under section 1.2.

If you submit an item for complaint and it turns out that the complaint is not justified, you must pay an investigation fee of DKK 750 including VAT. We are not responsible for the shipping and it is at your own expense and responsibility.

9.3 Right to complain

If we are unable to find a solution, you as a consumer can send a complaint to:

Center for Complaint Resolution

The House of Representatives

Customs booth 2

8800 Viborg

You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Councils .

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal .

When submitting a complaint, you must provide our email address, which is listed under section 1.2.

9.4 If you are not a Consumer, disputes will be settled in accordance with Danish law. Disputes arising from the Terms and/or our products in general, which cannot be resolved amicably, must be brought before the district court located at our registered office at any time.

PROCESSING OF YOUR PERSONAL DATA

10.1 All collection, storage and other processing of personal data is carried out in accordance with our Privacy Policy .