This text has been translated automatically and is done without responsibility or legal obligation. The translation has only been done as a service. We recommend that you translate the original Danish text. All agreements are concluded in Danish and the contract language is Danish.

1. General Information

These terms and conditions (the “Terms”) apply when you shop with us on our website www.harstedantik.dk (the “Website”).

The Terms apply to everyone, whether you are a consumer, public or private institution, or a business. However, certain provisions apply only to consumers, which will be specified in the text.

The Terms are provided to you in connection with distance selling. They are made available via a link to the Website, where the Terms appear in a PDF file. You have checked a box confirming that you have read and accepted the Terms.

1.2. About Us

Our legal name is Harsted Antik

Our CVR number is 38013122

We are located at Store Kongensgade 94, ground floor,

1264 Copenhagen K, 

Our email address is info@harstedantik.dk, 

Our phone number is (+45) 4035 5485

Our telephone hours are listed on the Website.

2. Description of Our Products

2.1. Essential Characteristics of the Products

These are used items with patina to a greater or lesser extent. It is not possible to describe every item down to the smallest detail, and we therefore use a set of standard descriptions, which should always be interpreted in relation to when the item was produced. For example, items from the 18th century will naturally show more wear than items from the 1950s. An item from the 18th century may therefore still be described as “Perfect condition” even though it shows more signs of wear/patina than an item from the 1950s.

2.2. Description of Jewelry

Our jewelry is characterized as vintage jewelry, where the content of harmful metals, including nickel, lead, cadmium, and mercury, is unknown and cannot be determined without unreasonable costs. Therefore, the jewelry should not be worn directly on the skin for extended periods, and individuals with allergies are advised not to wear our jewelry.

2.3. Sale on Behalf of a Third Party – Consignment Items

If we are selling on behalf of another person, it will be clearly stated in the description. If the seller is a business, their identity and address of establishment and place of business will also be disclosed.

3. PRICES AND PAYMENT

3.1. Prices

Prices for individual products are stated on the Website. All prices are in Danish kroner. Prices include second-hand VAT. VAT cannot be deducted.

3.2. Delivery

You must pay for shipping unless otherwise clearly stated or agreed. Shipping prices may be changed at any time and without notice for agreements not yet concluded with customers acting as private consumers. The current shipping rates are always shown on the webshop. As of 1/7-2025, they are as follows:

Delivery within Denmark without home delivery: 50 DKK

Delivery within Denmark with home delivery: 65 DKK

Delivery to Sweden and Finland: 100 DKK

Delivery to continental EU: 150 DKK

Delivery to North America: 350 DKK

Delivery to Australia: 350 DKK

Delivery to the United Kingdom: 500 DKK

Delivery to the EEA: 350 DKK

Delivery to the rest of the world: 450 DKK

There is no weight limit for the above shipping prices. However, shipping of chandeliers and furniture is subject to the following rates and conditions:

Delivery within Denmark: 3000 DKK

Delivery to continental EU: 8000 DKK

Delivery to the rest of the world: 20,000 DKK

Delivery will be made to curbside and is considered complete once it is signed for upon delivery.

3.3. Customs, VAT, etc. to the Faroe Islands, Greenland, and outside the EU

Shipments to the Faroe Islands, Greenland, and outside the EU will incur a customs fee of 125.00 DKK per order, which is included in the charged shipping cost.

Please be aware that additional costs may apply depending on the local import, customs, and VAT rules. We are not responsible for whether the local customs authority imposes this charge. In some cases, the charge is collected from the carrier, who in turn collects it from you as the recipient.

The full item value is declared on all relevant customs documents, and any attempt at manipulation will be rejected and may result in order cancellation without further notice. Any documented costs associated with such a cancellation will be charged to you.

3.4. Orders to countries outside the EU

Our products are sold under the special VAT rules for second-hand goods. Therefore, VAT cannot be deducted on export, as the VAT amount is embedded in the item's sale price and cannot be separated.

3.5. Payment

We use QuickPay to handle our card payments. You can pay using the following methods:

• Cash in-store for purchases under 15,000 DKK including VAT, pursuant to section 5 of the Anti-Money Laundering Act

• Credit/debit card – VISA, Mastercard, Maestro, and American Express

• MobilePay

For card payments, the amount is charged when the item is shipped from the store. We will never charge more than what you approved during checkout.

No card fees are charged beyond what you have agreed with your card provider.

If an item is unexpectedly backordered, the entire order will generally be held and shipped only when all items are available. This will appear on your invoice, and payment will not be charged until the order ships. Upon request, the order can be split and partial payment processed. Backordered items are shipped free of charge.

4. THE PURCHASE PROCESS

4.1. General

Correspondence between you and us will, to the greatest extent possible, take place digitally via email.

Purchase agreements between you and us, consisting of the Order Confirmation and the Terms, are concluded in Danish. It is your responsibility to translate the content into a language you understand, and we are not responsible if you do not understand the content.

4.2. Completing an Order

The description, including information on the product’s essential characteristics and price, is provided on the product page, which you access by clicking on the product.

You can add the product to your cart by clicking “Add to Cart.”

In the cart, you can remove the product if you do not wish to purchase it.

From the cart, you can proceed to checkout by clicking “Proceed to Payment.”

When you click “Proceed to Payment,” you will first be asked to enter your contact information, including your email address. You can also opt in to receive news and offers by email.

Next, select your delivery method. First, indicate whether you want us to ship the product to you or pick it up in-store. If you choose shipping, enter the delivery address. You can choose to save your delivery information for future orders.

If shipping, the available delivery options will be displayed. The system automatically selects the first option; if you prefer another method, be sure to click the relevant option.

You must select your preferred payment method: “QuickPay” (VISA, Mastercard, Maestro, American Express, or Dankort) or MobilePay.

If your billing address differs from your delivery address, check “Use a different billing address” and enter the billing details.

Before clicking “Pay Now,” review the order summary to ensure it matches your desired items and delivery/billing choices.

If you need to adjust products, click the cart icon at the top of the page to remove items, then click “Proceed to Payment” again to return to your contact details. Adjust any other information as needed before proceeding.

You must check a box confirming that you have read and accept our Terms, provided via a link to a PDF on the Website.

When ready, click “Pay Now.”

A payment page will appear, indicating a binding payment obligation. Enter your card details for card payments, or click the MobilePay icon if using MobilePay. For MobilePay, select your country code and enter your phone number (you may save your number for future use). We do not store your card or account details; these are processed by our payment provider, which is independently responsible for those data. Personal data are processed according to our Privacy Policy, linked from the payment page.

You must also check a box confirming that you have read and accept our Privacy Policy, provided via a link on the Website.

After confirming the order and completing payment or reservation, you will be redirected to a confirmation page and receive an email with a PDF of the Terms attached, sent to the email you provided.

If you do not receive the confirmation email, please check your spam folder.

Upon shipment, you will automatically receive a Track & Trace email at the address provided.

5. Delivery

5.1. Delivery Address and Method

Items are delivered as agreed to the provided address. If you wish to know who is delivering your item, feel free to contact us using the contact details in section 1.2.

5.2. Consumer or B2B Purchase

If it is not a consumer purchase, delivery is considered completed once the item has been handed over to the first carrier, haulier, or similar party.

5.3. Delivery Time

We strive to deliver and fulfill our part of the agreement as quickly as possible. If an item is unexpectedly sold out, we will contact you as soon as possible. We will always aim to find a satisfactory solution, and if this is not possible, we will refund all amounts paid under the agreement without undue delay.

We do not ship on Saturdays, Sundays, or Mondays. Orders placed from Friday to Monday will therefore be shipped on Tuesday. We aim to dispatch orders as quickly as possible—expected shipping schedule:

Orders placed Friday–Monday: Dispatched Tuesday

Orders placed Tuesday: Dispatched Wednesday

Orders placed Wednesday: Dispatched Thursday

Orders placed Thursday: Dispatched Friday

If you have not received your delivery, please contact us as soon as possible using the contact details provided in section 1.2.

5.4. Additional Info for Orders to Greenland, the Faroe Islands, and Abroad

We also deliver to Greenland, the Faroe Islands, and abroad. Please note that delivery times change when ordering from outside Denmark.

6. Right of Withdrawal

6.1. Consumer or B2B

If you are purchasing as a consumer, you have the right to withdraw from the purchase agreement without providing any reason within 14 days. If the purchase is not made as a consumer, all sales are final.

6.2. Conditions for Exercising the Right of Withdrawal

The withdrawal period expires 14 days after the day on which:

a) you or a third party indicated by you (other than the carrier) takes physical possession of the goods,

b) you or a third party indicated by you (other than the carrier) takes physical possession of the last item in the case of an agreement involving multiple items delivered separately,

c) you or a third party indicated by you (other than the carrier) takes physical possession of the last lot or piece in the case of an agreement concerning delivery of goods in multiple lots or pieces,

d) you or a third party indicated by you (other than the carrier) takes physical possession of the first item in the case of an agreement for regular delivery of goods over a set period.

6.3. Procedure for Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us—Harsted Antik, Store Kongensgade 94, ground floor, 1264 Copenhagen K, email: info@harstedantik.dk, phone (+45) 4035 5485—of your decision to withdraw from this agreement by means of an unambiguous statement (e.g., a letter sent by post or email). You may use the withdrawal form in section 6.5, but it is not mandatory.

You must return or hand over the goods to us without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw. The deadline is met if you return the goods before the 14 days have expired. We recommend insuring the item when returning it, as you are liable for damage or loss during return shipping.

6.4. Effects of Withdrawal

If you withdraw from this agreement, we will refund all payments received from you, including delivery costs, without undue delay and in any event no later than 14 days from the day we receive notification of your decision to withdraw. The refund will be made using the same payment method used for the original transaction. You will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back.

You are responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6.5. Standard Withdrawal Form

(This form should only be completed and returned if you wish to exercise your right of withdrawal)

- To Harsted Antik, Store Kongensgade 94, ground floor, 1264 Copenhagen K, email: info@harstedantik.dk

- I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

(*) Delete as appropriate

7. Buyer's Default – Failure to Receive or Collect Goods

7.1. Description of Buyer's Default

If you or a third party designated by you (but not the carrier in consumer purchases) (hereinafter collectively referred to in this section as “You”) fail to receive or collect the product on time, or your actions otherwise prevent timely delivery, you are considered to be in default (creditor's delay).

7.2. Consequences of Buyer's Default

Due to your default, we may choose to uphold or cancel the purchase under the Danish Sale of Goods Act. We may also sell the product at your expense or dispose of it if a sale is not possible or it is obvious that the sale proceeds will not cover the associated costs.

We may choose to sell the product at your expense in the following cases:

1. Storing the product would incur significant cost or inconvenience to us.

2. We agreed to re-ship the item, and you have not paid the additional shipping cost within 14 calendar days of that agreement.

3. You have not picked up the item in our store within 14 calendar days of our agreement or after being prompted to do so.

4. We are unable to contact you, or you do not respond within 7 business days.

1. If the 14-day deadline was missed due to our circumstances, the deadline will be extended by the corresponding number of days attributable to us.

2. Before we list the product for sale, we will, to the extent possible, give you at least 7 calendar days’ notice to collect the item from our store. The notice will be sent to the email you provided at checkout. Alternatively, it will be sent by post to the billing address you provided. If neither address is available and no other method of contact exists, or if there has been repeated default concerning the same purchase, we will not send a notice before listing the product for sale.

Our costs for resale or disposal will be offset against any amount owed to you, and any remaining expenses will be invoiced separately. Please note that we cannot automatically return funds to the account you initially used for payment. Therefore, you must provide your account and registration number so that we can refund any balance in your favor. If you do not provide the necessary bank details at the time of refund, we will charge an administration fee of 400 DKK + VAT, totaling 500 DKK, per calendar year started, until the full amount can be refunded.

8. Limitation of Liability and Damages

8.1. General

You acknowledge that it is not possible to develop an online software product that is completely error-free. Should errors occur on the website, we are responsible for attempting to correct them.

The applicable rules on compensation and proportional price reductions for defects or delays cannot be invoked against us, cf. however the Danish Sale of Goods Act, § 80, subsection 1, or unless the delay or defect is due to gross negligence on our part.

8.2. Product Liability

We are liable for product damage in accordance with the provisions of the Danish Product Liability Act that cannot be waived by agreement, but we disclaim product liability on all other grounds.

8.3. Technical Measures / Software

We disclaim all liability for loss or damage resulting from your own download of our products, including connection failures, system crashes, etc. The same applies to your other IT equipment, browser, software, etc.

8.4. Indirect and Consequential Loss

Under no circumstances shall we be liable for indirect losses or consequential damages arising in connection with the use of our services or products, including loss of business, loss of expected profit, loss and/or restoration of data, loss of goodwill, or any other consequential loss. This also includes no liability for advisory errors resulting from flaws or defects.

8.5. Force Majeure, Extraordinary and More Burdensome Conditions

In the event of extraordinary natural events, war, strikes and lockouts, import bans and blockades, epidemics and/or pandemics, or orders and recommendations from public authorities, system failures, cybercrime, IT security breaches, hacker attacks, cyberterrorism, ransomware, or other IT security breaches that significantly hinder or burden the fulfillment of the agreement, we reserve the right to cancel the arrangement without liability for damages.

9. Right of Complaint, Dispute Resolution, Governing Law, and Jurisdiction

9.1. Right of Complaint

When you shop with us, the rules of the Danish Sale of Goods Act regarding defects apply. This means that as a consumer, you have a 24-month right of complaint. If it is not a consumer purchase, the right of complaint is limited to 1 month. The right of complaint for non-consumer purchases ends the moment you attempt to resell the product.

Defects are assessed based on the item's condition at the time of purchase and how the item was described.

You must notify us of any defect within a “reasonable time” after discovering it or when you should have discovered it. If you notify us within two months of discovery, the complaint will be considered timely. If you are not a consumer, you must notify us immediately after discovering the defect.

9.2. Our Complaint Handling Policy

If you wish to file a complaint about your purchase, please contact us using the contact details listed in section 1.2.

If you return an item for complaint assessment and the complaint is deemed unfounded, you must pay an inspection fee of 750 DKK including VAT. Shipping costs are your responsibility and at your own risk.

9.3. Complaint Access for Consumers

If we are unable to resolve the issue together, you, as a consumer, may file a complaint with:

Center for Complaint Resolution

Nævnenes Hus

Toldboden 2

8800 Viborg

You can file a complaint via The Complaint Portal of Nævnenes Hus.

If you live in another EU country, you can also use the EU Commission’s Online Dispute Resolution platform.

When submitting a complaint, please provide our email address listed in section 1.2.

9.4. Complaint Access for B2B

If you are not a consumer, disputes are governed by Danish law. Disputes arising from the Terms and/or our products that cannot be resolved amicably must be brought before the district court at our registered place of business at any given time.

10. Processing of Your Personal Data

All collection, storage, and other processing of personal data is carried out in accordance with our Privacy Policy.