Refund policy

This text has been translated automatically and is done without responsibility or legal obligation. The translation has only been done as a service. We recommend that you translate the original Danish text. All agreements are concluded in Danish and the contract language is Danish.

 

If you are acting as a consumer, you have the right to withdraw from the purchase agreement without giving any reason within 14 days. If the purchase is not a consumer transaction, all sales are final.

Conditions for exercising your right of withdrawal

  1. The withdrawal period expires 14 days after the day:

a) on which you or a third party indicated by you, other than the carrier, obtains physical possession of the goods,

b) on which you or a third party indicated by you, other than the carrier, obtains physical possession of the last item, in the case of an agreement for multiple goods ordered in one order but delivered separately,

c) on which you or a third party indicated by you, other than the carrier, obtains physical possession of the last lot or piece, in the case of an agreement for the delivery of goods consisting of multiple lots or pieces,

d) on which you or a third party indicated by you, other than the carrier, obtains physical possession of the first item, in the case of agreements for regular delivery of goods over a defined period.

  1. Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, you must notify us before the withdrawal period expires—Harsted Antik, Store Kongensgade 94, Ground Floor, 1264 Copenhagen K, email address: info@harstedantik.dk, phone number: (+45) 4035 5485—of your decision to withdraw from this agreement in a clear statement (e.g. by postal mail or email). You may use the standard withdrawal form in section 6.5, but it is not mandatory.

You must return or hand over the goods to us without undue delay and no later than 14 days from the date you notified us of your decision to withdraw from the agreement. The deadline is met if you return the goods before the 14-day period has expired. We recommend insuring the item when returning it, as you are liable for any damage to or loss of the item during return shipping.

  1. Consequences of withdrawal
    1. If you withdraw from this agreement, we will refund all payments received from you, including delivery costs, without undue delay and in any event no later than 14 days from the date we are informed of your decision to withdraw from this agreement. We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. Under no circumstances will you be charged any fees as a result of the refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You will be responsible for the direct costs of returning the goods.

You are only liable for any reduction in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the goods.