Shipping policy

This text has been translated automatically and is done without responsibility or legal obligation. The translation has only been done as a service. We recommend that you translate the original Danish text. All agreements are concluded in Danish and the contract language is Danish.

The following is an excerpt from our full terms and conditions

3. PRICES AND PAYMENT

3.1. Prices

Prices for individual products are listed on the Website. All prices are stated in Danish kroner. Prices include VAT under the special scheme for second-hand goods. VAT is non-deductible.

3.2. Shipping

You must pay for shipping unless otherwise clearly stated or agreed. Shipping prices may be changed at any time and without notice for customers acting as private consumers if an agreement has not yet been made. The applicable rates are always available on the webshop. As of 1/7-2025, they are:

Delivery to Denmark without home delivery: 50 DKK

Delivery to Denmark with home delivery: 65 DKK

Delivery to Sweden and Finland: 100 DKK

Delivery to the continental part of the European Union: 150 DKK

Delivery to North America: 350 DKK

Delivery to Australia: 350 DKK

Delivery to the United Kingdom: 500 DKK

Delivery to the EEA: 350 DKK

Delivery to the rest of the world: 450 DKK

No weight limits apply to the listed shipping prices. However, chandeliers and furniture are subject to the following shipping prices and conditions:

Delivery to Denmark: 3000 DKK

Delivery to the continental part of the European Union: 8000 DKK

Delivery to the rest of the world: 20,000 DKK

Delivery will be made to curbside and is considered completed once signed for by the recipient at delivery.

3.3. Customs and VAT for the Faroe Islands, Greenland, and outside the EU

Shipments to the Faroe Islands, Greenland, and outside the EU will incur a customs fee of 125.00 DKK per order, included in the charged shipping cost.

Please note that additional charges may apply depending on local regulations for import, customs, and VAT. We are not responsible for whether the local customs authority applies such charges. Sometimes the customs authority charges the shipping provider, who then charges you as the recipient.

The full price of the item is declared on all relevant customs documents, and any attempt to manipulate this information will be rejected and may result in cancellation of the order without further notice. Any documented cost resulting from such cancellation will be charged to you.

3.4. Orders to countries outside the EU

Our products are sold under the special VAT scheme for used goods. VAT is included in the sale price and cannot be deducted for export purposes, as it is embedded in the price and not itemized.

3.5. Payment

We use QuickPay to process our card payments. You can pay using the following methods:

  • Cash in-store for amounts under 15,000 DKK, including VAT for the total transaction, in accordance with § 5 of the Danish Anti-Money Laundering Act

  • Credit/debit cards – VISA, Mastercard, Maestro, and American Express

  • MobilePay

The amount will be charged when the goods are dispatched from the store. The amount charged will never exceed what you approved at checkout.

No additional card fees will be charged beyond what your card provider may apply.

If an item is unexpectedly backordered, the entire order will typically be held and shipped together once all items are ready. This will be stated on your invoice, and payment will only be processed when the order is shipped. Upon request, we can split the order and process a split payment. Backordered items will be delivered free of charge.